Shipping policy

Shipping Policy

Effective Date: June 2026

At Sortive, we work to process and deliver your order as quickly as possible. Please review our shipping policy below.

Shipping Cost

• Flat rate shipping: $4.99 on all orders.

Order Processing

• Orders are processed within 1 to 2 business days.
• Orders are processed Monday through Friday.
• Orders placed after 6:00 PM Central Time (CT) will begin processing on the next business day.
• Orders placed on weekends or holidays will begin processing on the next business day.

Estimated Delivery Time

After your order has been processed, shipping typically takes:

• 4 to 11 business days

Total estimated delivery time:

• 5 to 13 business days

Delivery estimates begin after your order has been processed and shipped.

Shipping Days

Orders are shipped Monday through Friday.

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. Tracking information may take up to 48 hours to update after the package has been shipped.

Delays

While we aim to meet our estimated delivery times, delays can occur due to:

• Severe weather
• Carrier delays
• High shipping volumes
• Customs processing (if applicable)
• Holidays

These delays are outside of our control.

Incorrect Shipping Address

Please make sure your shipping address is accurate before completing your purchase. If an incorrect address is provided, contact us as soon as possible at hello@sortive.store. We cannot guarantee changes once an order has entered processing.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us at hello@sortive.store within 7 days of the expected delivery date. We will work with the shipping carrier to help resolve the issue.

Questions

If you have any questions about shipping, please contact us at:

Email: hello@sortive.store

Sortive +1 (832)-289-7177
3710 Georgetown Street